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Frequently Asked Questions
What is Penny?

Penny is a personal finance app that helps you track your income and spending. Whenever you chat with Penny, she shares important and fun information about your finances with you. She makes it simple and easy to save money and budget (but only if you want to 😉).

What's the future for Penny?

Penny has been acquired by Credit Karma, the company that gives 75 million people free access to their credit scores. As a result, we have stopped accepting new signups. Penny will continue to support existing users through June 1st, at which point the app will be shut down. It will be a bittersweet farewell, to say the least 😭

Why is Penny shutting down?

Credit Karma plans to directly incorporate Penny's conversational technology into their service rather than develop both products in parallel. Keep an eye out for the next iteration of Penny soon!

Do I need to do anything?

Not necessarily! Until June 1st, it will be business as usual: Penny will continue helping you with your finances whenever you chat. However, if at any point you’d like to export your transactions, you’re welcome to do so by hitting the Export Transactions button from your preferences. You may also close your account at any time, which will permanently delete all information Penny was tracking on your behalf. If you don’t close your account before June 1st, we will automatically do so on that date.

What other services would you recommend?

We’ve had the opportunity to test and even partner with many different services that help you with your finances. While everyone’s needs are unique, a few of our favorites include:

And of course, we recommend checking out Credit Karma! It’s the easiest way to keep track of your credit score (for free!), and can help you in a lot of other ways while you’re at it.

Account
What about my Plus subscription?

Your subscription will automatically stop renewing on March 14th. Moving forward, Credit Karma is paying for everyone to have access to all the premium features for free! Penny should share specific details about your subscription with you the next time you chat, but you’re welcome to contact support if you need additional assistance.

Can I close my account?

You can close your account at any time: just hit the Delete Account button from your preferences in the app or shoot us an email. When you do, we permanently erase all of your data—Penny won't even remember your first name or email.

Security
Is Penny secure?

There is no such thing as perfect security, but Penny was built with your security in mind. For example, Penny never stores your bank login information and nobody can move your money with Penny—not even you! 🔒

What does Penny do with my data?

Penny uses your data to help you better understand your finances. Your personal financial data is not and will never be sold to third parties. Penny does share limited personal data such as your name and email with services like customer support to better assist you. You can read about this more in our Privacy Policy. If you have any questions about it, don't hesitate to ask!

Contact
I still need help. How do I get in touch with you?

We'd love to hear from you! You can always reach us by emailing us at support@pennyapp.io.

Who are you anyway?
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Alex
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Andrew
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Jonathan
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Vertika
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Mitch

This is us! We're a small but mighty team based in San Francisco. Say hi to us sometime!

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